Hg5® Troubleshooting and Maintenance

The Hg5® is designed to provide years of trouble-free service, with minimal attention. In the unlikely
event of system related problems, please consult the troubleshooting and maintenance chart in your
Hg5 manual, or call SolmeteX® for assistance.

Problem: Low vacuum at the hand piece

If the vacuum gauge reads normally but there is little or no vacuum to the hand piece, there is
probably a clog or a leak between the hand piece and the Hg5®.

If the vacuum gauge reads lower than normal these are the possible causes:

Did you just replace the container?

Yes:

  • Check installation of the new container
  • If the vacuum is low there is a possibility that the o-rings on the container did not seal into the
    receivers.
  • Remove the container, check the o-rings and re-install per the installation procedure.

No:

  • Check solid collection cup(s) - Clean or replace element/screen if necessary.
  • Check operation of the vacuum pump.
  • Listen for vacuum leaks.
  • Check all connections for breaks or cracks.
  • Check all flexible hose for kinks, breaks, or loose clamps.

Problem: No vacuum or liquid flow in the system

  • Check solid collection cup(s) - Clean or replace element/screen if necessary.


If the problem cannot be solved easily, e-mail us for support.
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